Introducing the Secret Stash Program! FAQs

What is the Secret Stash Program?

• A subscription box for any quilter who wants to build and diversify their stash, or branch out and try some new and different fabric styles they might not check out on their own! 
• Choose your own adventure from Solids, Blenders, Batiks, or Prints
• Receive a Secret Stash Box for $30 every month containing a minimum of four specially curated Fat Quarters from high quality manufacturers (including but not limited to: Benartex, Art Gallery, Clothworks, In the Beginning, Henry Glass, and more), a Pattern, and a Wild Card item following that month’s theme for your chosen category (Solids, Blenders, Batiks, or Prints)

 How do I join?
Call the shop at 503-463-1880 or stop by to sign up.  Choose from Solids, Blenders, Batiks, or Prints for your subscription.  Sign up is free; charges start the following month with your first box.  Shipping address and credit card authorization required at time of sign up.

How much is the subscription?
It is $30 per month for one calendar year from the first box you receive.  Shipping is included in the monthly fee. 

Can I pay for the whole year at once?
No, this is a pay-per-month program only.  We understand the convenience of a lump sum payment, but since we are a small operation, keeping the payment method and schedule uniform between all participants makes managing payments as simple and trackable as possible. 

What are the fabric category options?
Solids, Blenders, Batiks, or Prints

What do I get in each box?
You will receive a minimum of five specially curated Fat Quarters from high quality manufacturers, a pattern, a Wild Card item following that month’s theme for your chosen category.  Every box’s retail value is greater than the monthly charge.  You will also receive limited time deals and discounts for use in-store and online that are exclusive to this program!

Can I sign up for more than one box?
Absolutely!  Each box is $30 per month. 

What is the value of each box?
Each box has a retail value greater than the monthly charge but varies depending on the items included.    

How long is the subscription?
One calendar year from your first box.

Why is a credit card and shipping address required at sign up?
This is a pay-per-month, mail order program.  This information is required to be able to charge and ship your box to you on the 15^th of every month, or the following business day should the 15^th fall on a Sunday when the shop is closed. 

How does The Cotton Patch protect my card and mailing information?
Your information is kept in a locked filing cabinet, and not shared with anyone.  It is used solely for your monthly subscription charge and will never be used for any other reason.  If you choose to cancel, or not renew at the end of the subscription period, your information will be returned to you to dispose of as you see fit – it will in no way be retained by the shop. 

What if my card on file cannot be charged?
You will be notified by phone that the monthly charge did not go through; it is up to you to call or come in to provide updated payment information.  Your subscription will be paused, and you will not receive that month’s box or any subsequent boxes until new payment information is provided. 

I missed a box or two because my payment information needed to be updated – can I still receive the boxes I missed?
You will still be charged for the month your payment information did not go through, but if subsequent months were missed for this reason, you will not be able to retroactively receive those months as a box was not prepared for you for the months there was no payment information.  Your subscription will resume on the month new payment information was received. 

When do I get my box?
We use USPS Standard Flat Rate shipping and ship on the 15^th of the month (or the next business day should the 15^th fall on a Sunday when the shop is closed).  Three to five business days is typical, but shipping times may vary based on where you live in proximity to the shop (in state versus out of state) and the time of year (anticipate shipping delays during the holiday season). 

Can I track the shipment?
We will retain the tracking number for the shipment in our records – please give us a call if you’d like the tracking number.

Is the secret stash box eligible for points or rewards?
You will earn points on your monthly charge, but rewards are not redeemable on programs per our normal in-store policy on points and rewards redemptions. 

Can I pick up my secret stash box in-store?
No, this is a mail order program only.  We understand it may be very easy to pop in and pick up, but we are a small operation and this keeps the program streamlined and easy to manage. 

I don’t like the box I received this month – can I return it?
Part of the fun of the Secret Stash Program is branching out and getting fabrics you may not have considered before, but with that fun comes risk – you may not always like every single piece you get.  Monthly boxes are final sales and non-refundable once charged and shipped; they contain pre-cut fabrics and copyrighted patterns, which per our normal in-store Return Policy are non-returnable items unless physically damaged or defective.   Check out our blog post “Tips for Using Hard-to-Use Fabrics” for ideas on what to do with cuts you don’t like as much, consider a gifting to or swapping with a friend, or donating to your local guild.

Can I exchange or return a single item from the box that I don’t like or already own?
No; the Secret Stash Box is not customizable in that way.  Additionally, the box contains item that per our normal in-store Return Policy are non-returnable.  Exchanges are only honored if an item is damaged or defective at the discretion of the shop.  Check out our blog post “Tips for Using Hard-to-Use Fabrics” for ideas on what to do with cuts you don’t like as much, consider a gifting to or swapping with a friend, or donating to your local guild.

An item I received is damaged or defective – how can I get it replaced?
Contact the shop by email at thecottonpatch@msn.com and let us know – please include a picture of the damaged or defective item.  The damaged/defective item will be exchanged for a new version of the same item (if available) or reasonable substitution at the shop’s discretion free of charge and shipped to your address on file. 

Can I change my fabric choice(s)?
Fabric choices can be changed on a quarterly basis.  We will remind you of this option every quarter, however, it is up to you to call us and notify us that you want to change.  We’re a small operation and this keeps it simple to keep track of everyone’s choices. 

How do I renew my subscription?
You will receive a reminder in your Secret Stash Box on the month before your subscription is up.  Call the shop or stop by in person to renew.  Your subscription will NOT automatically renew if you don’t contact us for renewal. 

How do I cancel my subscription?
You may cancel your subscription at any time; if you cancel before the 15^th of the month, the cancellation will be effective that same month.  If you cancel after the month’s boxes have been charged and shipped, the cancellation will be effective for the following month. 

Sign-ups for the Secret Stash Program are open NOW!  The first boxes will go out in July 2021!