What is the
Secret Stash Program?
- A subscription box for any quilter who wants to
build and diversify their stash, or branch out and try some new and different
fabric styles they might not check out on their own!
- Choose your own adventure from Solids, Blenders,
Batiks, or Prints
- Receive a Secret Stash Box for $30 every month
containing a minimum of four specially curated Fat Quarters from high quality
manufacturers (including but not limited to: Benartex, Art Gallery, Clothworks,
In the Beginning, Henry Glass, and more), a Pattern, and a Wild Card item
following that month’s theme for your chosen category (Solids, Blenders,
Batiks, or Prints)
How do I
join?
Call the shop
at 503-463-1880 or stop by to sign up.
Choose from Solids, Blenders, Batiks, or Prints for your
subscription. Sign up is free; charges
start the following month with your first box.
Shipping address and credit card authorization required at time of sign
up.
How much is
the subscription?
It is $30 per
month for one calendar year from the first box you receive. Shipping is included in the monthly
fee.
Can I pay
for the whole year at once?
No, this is a
pay-per-month program only. We understand
the convenience of a lump sum payment, but since we are a small operation, keeping
the payment method and schedule uniform between all participants makes managing
payments as simple and trackable as possible.
What are the
fabric category options?
Solids,
Blenders, Batiks, or Prints
What do I
get in each box?
You will
receive a minimum of five specially curated Fat Quarters from high quality
manufacturers, a pattern, a Wild Card item following that month’s theme for
your chosen category. Every box’s retail
value is greater than the monthly charge.
You will also receive limited time deals and discounts for use in-store
and online that are exclusive to this program!
Can I sign
up for more than one box?
Absolutely! Each box is $30 per month.
What is the
value of each box?
Each box has a
retail value greater than the monthly charge but varies depending on the items
included.
How long is
the subscription?
One calendar
year from your first box.
Why is a
credit card and shipping address required at sign up?
This is a
pay-per-month, mail order program. This
information is required to be able to charge and ship your box to you on the 15th
of every month, or the following business day should the 15th fall
on a Sunday when the shop is closed.
How does The
Cotton Patch protect my card and mailing information?
Your
information is kept in a locked filing cabinet, and not shared with
anyone. It is used solely for your
monthly subscription charge and will never be used for any other reason. If you choose to cancel, or not renew at the
end of the subscription period, your information will be returned to you to
dispose of as you see fit – it will in no way be retained by the shop.
What if my
card on file cannot be charged?
You will be
notified by phone that the monthly charge did not go through; it is up to you
to call or come in to provide updated payment information. Your subscription will be paused, and you
will not receive that month’s box or any subsequent boxes until new payment
information is provided.
I missed a
box or two because my payment information needed to be updated – can I still
receive the boxes I missed?
You will still
be charged for the month your payment information did not go through, but if
subsequent months were missed for this reason, you will not be able to retroactively
receive those months as a box was not prepared for you for the months there was
no payment information. Your
subscription will resume on the month new payment information was
received.
When do I
get my box?
We use USPS
Standard Flat Rate shipping and ship on the 15th of the month (or
the next business day should the 15th fall on a Sunday when the shop
is closed). Three to five business days
is typical, but shipping times may vary based on where you live in proximity to
the shop (in state versus out of state) and the time of year (anticipate
shipping delays during the holiday season).
Can I track
the shipment?
We will retain
the tracking number for the shipment in our records – please give us a call if
you’d like the tracking number.
Is the
secret stash box eligible for points or rewards?
You will earn
points on your monthly charge, but rewards are not redeemable on programs per
our normal in-store policy on points and rewards redemptions.
Can I pick
up my secret stash box in-store?
No, this is a
mail order program only. We understand
it may be very easy to pop in and pick up, but we are a small operation and
this keeps the program streamlined and easy to manage.
I don’t like
the box I received this month – can I return it?
Part of the fun
of the Secret Stash Program is branching out and getting fabrics you may not
have considered before, but with that fun comes risk – you may not always like
every single piece you get. Monthly
boxes are final sales and non-refundable once charged and shipped; they contain
pre-cut fabrics and copyrighted patterns, which per our normal in-store Return
Policy are non-returnable items unless physically damaged or defective. Check out our blog post “Tips for Using
Hard-to-Use Fabrics” for ideas on what to do with cuts you don’t like as much,
consider a gifting to or swapping with a friend, or donating to your local
guild.
Can I
exchange or return a single item from the box that I don’t like or already own?
No; the Secret
Stash Box is not customizable in that way.
Additionally, the box contains item that per our normal in-store Return
Policy are non-returnable. Exchanges are
only honored if an item is damaged or defective at the discretion of the
shop. Check out our blog post “Tips for
Using Hard-to-Use Fabrics” for ideas on what to do with cuts you don’t like as
much, consider a gifting to or swapping with a friend, or donating to your
local guild.
An item I
received is damaged or defective – how can I get it replaced?
Contact the
shop by email at thecottonpatch@msn.com
and let us know – please include a picture of the damaged or defective
item. The damaged/defective item will be
exchanged for a new version of the same item (if available) or reasonable
substitution at the shop’s discretion free of charge and shipped to your
address on file.
Can I change
my fabric choice(s)?
Fabric choices can
be changed on a quarterly basis. We will
remind you of this option every quarter, however, it is up to you to call us
and notify us that you want to change. We’re
a small operation and this keeps it simple to keep track of everyone’s
choices.
How do I renew
my subscription?
You will
receive a reminder in your Secret Stash Box on the month before your
subscription is up. Call the shop or
stop by in person to renew. Your subscription
will NOT automatically renew if you don’t contact us for renewal.
How do I
cancel my subscription?
You may cancel
your subscription at any time; if you cancel before the 15th of the
month, the cancellation will be effective that same month. If you cancel after the month’s boxes have
been charged and shipped, the cancellation will be effective for the following
month.
Sign-ups for the Secret Stash Program are open NOW! The first boxes will go out in July 2021!